GDPR compliance at Mozaik
How Mozaik supports your GDPR (DSGVO) obligations — GDPR-aligned privacy, a data processing agreement on request, and EU data-handling options.
Written By David Kettner
Last updated 3 days ago
Mozaik is used by teams across the EU, so data protection matters. This article explains, at a high level, how Mozaik supports your obligations under the GDPR (in German, the DSGVO). It's a starting point, not legal advice — for anything binding, rely on the documents linked below and your own legal team.
GDPR-aligned privacy
Mozaik's privacy policy is built around the GDPR and sets out the legal bases (for example, Art. 6 GDPR) for how personal data is processed. The service is operated by Picture Framing GmbH, and a data protection officer is reachable at datenschutz@mozaik-app.com. You'll find the full privacy policy in the app footer and at mozaik-app.com/privacy.
Data processing agreement (DPA / AVV)
If your organization needs a data processing agreement, Mozaik offers one under Art. 28 GDPR — in German, an Auftragsverarbeitungsvertrag (AVV). You can request it through the chat on Mozaik's website or by emailing datenschutz@mozaik-app.com.
Good to know: A DPA/AVV is usually what your legal or procurement team wants on file before rolling Mozaik out across the organization.
EU data handling and the global CDN
Under Settings → Organization → Organization settings, the Stream content via global CDN toggle controls how your content is delivered. Mozaik describes it as: "Improves loading times and reduces buffering through global CDN streaming, while data may be streamed through servers outside the EU." If your organization needs content to stay within EU-based infrastructure, turn this toggle off.
EU hosting and Mozaik's technical and organizational security measures are covered in their own articles in this collection.
Where to find the legal details
For the binding specifics, always refer to Mozaik's own documents:
Privacy policy — mozaik-app.com/privacy
Data processing agreement (DPA / AVV) — on request
Terms / GTC — mozaik-app.com/terms
For any data-protection question, contact datenschutz@mozaik-app.com.
Good to know: Mozaik provides the tools and agreements to support your GDPR compliance, but compliance itself is a shared responsibility. For anything legally binding, rely on the documents above and your own legal counsel rather than this help article.